What's newCAD-to-CAD interoperability  ·  311 AI call handlingSee the capabilities →

Public safety

Intelligence at the Speed of Response

Rapid Cortex's mission is to help public safety agencies respond faster, communicate clearer, and make better decisions with real-time intelligent software that supports dispatchers, supervisors, and emergency response teams without replacing the systems they already trust.

Rapid Cortex does not replace CAD — it enhances CAD with AI in the loop with your team: a browser co-pilot for incidents, transcripts, translation, and protocol-aligned coaching — built for 24/7 comms floors.

CAD-to-CAD interoperability

Incident data crosses jurisdictions when mutual aid activates

Rapid Cortex bridges separate agency CAD environments in real time — so intelligence flows across jurisdictions as fast as the incident itself. One bridge supports up to eight CAD systems. No manual re-entry. No version conflicts. No lag.

Integration path

Compatible vendors

CentralSquare TechnologiesMotorola SolutionsTyler TechnologiesAxonHexagonHarris Computer / Constellation SoftwareVersatermMark43OraclePlus More…
CAD-to-CAD intelligence bridgeDiagram showing incident data flowing from four agency CAD systems — PremierOne, New World, CentralSquare, and Hexagon — through the Rapid Cortex intelligence bridge. The platform supports up to eight CAD systems on one bridge.CAD LIVEAgency APremierOneCAD LIVEAgency BNew WorldCAD LIVEAgency CCentralSquareCAD LIVEAgency DHexagonRAPID CORTEXIntelligence BridgeACTIVE — READ-ONLYRead-only bridge

Four of up to eight CAD systems on one Rapid Cortex bridge

RC reads each connected CAD — up to eight systems on one bridge. No write access, no operational risk. The safe first step for any pilot.

rc-ai-handler · non-emergency · live
Caller dials 311
Non-emergency line — answered immediately by AI
Connect + Lex intent classification
Request type identified, key entities extracted in real time
Bedrock urgency scoring
Checks for distress language, silence patterns, medical terminology

Outcome routing

Ticket created
Service request routed to agency workflow
Live escalation
Transferred to dispatcher immediately
Voice response
Polly delivers info and closes the call
Auto-record
Every call logged, no manual entry needed
Amazon ConnectAmazon LexAmazon BedrockAmazon Polly
311 / AI non-emergency call handling

Every 311 call answered. Every dispatcher focused on 911.

Rapid Cortex's AI handler manages non-emergency volume around the clock — classifying, routing, and resolving calls without dispatcher intervention. When urgency signals appear, the call transfers live. No caller falls through.

Zero dispatcher minutes consumed
Service requests, status inquiries, and information lines are handled end-to-end by AI. Your dispatch queue stays clear for what only a human can do.
Escalation is hardwired, not configured
Distress language, silence patterns, or medical terminology trigger immediate live transfer to a dispatcher — every time, no exceptions, no tuning required.
Every call becomes a structured record
Caller ID, issue type, location, timestamp, and AI summary are logged automatically. No manual entry. No gaps in the incident log.

Built for mission-critical calm

  • LiveLocation Intelligence

    LiveLocation helps dispatchers view caller-shared location, accuracy radius, movement history, and location confidence in real time through a secure caller link.

  • Surge View Analytics

    Surge View helps dispatchers and supervisors identify related 911 calls during storms, crashes, shootings, large events, and mass-caller incidents by grouping similar calls by location, time, call type, and caller-reported details.

  • Live Command Maps

    Amazon Location Service command-center maps align with Rapid Cortex workstations—carry caller-shared pins and situational context alongside CAD-driven unit markers when your feed supports them.

  • Live workspace

    Incident queue, transcript, and AI-assisted analysis in one dark-mode surface tuned for long shifts.

  • Protocol respect

    Coaching and hints are framed as agency-aligned decision support — not autonomous dispatch.

  • Training paths

    Scripted demo scenarios for academy and sales walkthroughs, separate from production traffic.

Camera integrations

Rapid Vision™ requests temporary live video from citizen and facility cameras during active incidents — with owner consent for residential devices.

  • Partner

    Ring™

    Consent-based emergency video from Ring™ doorbells and cameras near the incident — available to authorized dispatch and campus teams.

    Ring™ Connect for device owners →
  • Partner

    Google Nest™

    Agency-linked Nest™ cameras plus nearby citizen Nest™ devices with the same consent-first request pattern used for Ring™.

    Nest™ Connect →
  • Partner

    Wyze™

    Homeowner Wyze™ cameras with encrypted API keys and SMS consent for each emergency live-share request — the same opt-in model used for Ring™ and Nest™.

    Wyze™ Connect →

Explore product lines

Explore 911 and NG911 resources

Rapid Cortex is an intelligence and decision-support layer that works alongside CAD and NG911 systems for emergency communications teams.

Campus and venue safety resources

QR/SMS reporting and operations dashboards for universities, stadiums, and large events — alongside existing campus police, venue security, and 911.

Agency Pilot & Evaluation

Evaluate Rapid Cortex in a guided pilot built for public safety teams. Each pilot includes a defined technical scope, onboarding support, success criteria, and clear operational boundaries so your agency can assess impact with confidence.

After secure access is provisioned, authorized agency administrators can manage the pilot workspace, track onboarding progress, and coordinate evaluation activities inside the Rapid Cortex console.